Terms & Conditions and disclaimer
Last modified: 7 April 2020
Please take a moment to read these online shopping terms and conditions (“Online Shopping Terms”) to understand how they apply to your online purchase of any products or services.
You are required provide certain personal information including personal and payment card details, as well as an email address and password. Please keep your personal information secure.
We accept no liability for any damages suffered or losses incurred from the unauthorised use of your personal information.
Product Sales and Availability
All products displayed on our website, mobi site and apps are subject to availability and will be delivered only within the Republic of South Africa to areas where we deliver. All prices shown on our website, mobi site or apps are quoted in South African Rands and are valid and effective only in the Republic of South Africa. We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. We will inform you as soon as possible if any products or services ordered by you are not available.
We have made every effort to display as accurately as possible the colours of the products that appear on our website, mobi site and apps. However, as the actual colours you see will depend on the device that you use to access our website, mobi site and apps, we cannot warrant that your device’s display of any colour will be accurate.
We regret that no order will be accepted if we identify a material error in the description of any of our goods or services or their prices on our website, mobi site and/or apps. Packaging may vary from that shown on our website, mobi site and apps.
For Western Cape orders:
The maximum amount to be sold online is 200 bottles or 33 cases per person per day.
This limit does not apply to other South African provinces.
You will be charged the prices that are reflected on our website, mobi site and/or apps, subject to availability and delivery address. Prices and promotions may vary depending on whether you have access to our Services via our website, mobi site or apps.
Certain products are variable/random mass items. The average mass of such products may be indicated online as a guide to the cost; you will be charged slightly more or less, depending on the actual weight of the product delivered to you.
The prices include Value-Added Tax. Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations.
Special promotions apply only to items on your original order (i.e. not on items which are added after the order was placed).
A delivery fee will be charged for each order you place for orders less than R1000.
We only accept delivery orders of more than R500.00 per order.
When you place your order, funds equal to the total value of your order will be reserved against the card you are paying with during the checkout process. To allow for any possible product substitutions, payment will only be effected once your order is ready for delivery.
Payment methods are as follows:
- Payfast (3rd party)
- Cash on Delivery
By submitting your order, identity number and payment card details you warrant that you are authorised to make payment with the payment card and that there are sufficient funds available to pay for the order.
We cannot always guarantee stock availability and will deliver a substitute product, if possible, where you have authorised us to do so. If we are unable to supply certain items or quantities ordered, you nevertheless agree to accept delivery and make payment for the items delivered.
Deliveries are made Monday to Friday, 10 a.m. – 6 p.m.; Saturday from 10 a.m. till 1 p.m., No deliveries on Public Holidays.
No deliveries outside Cape Town.
In general, food items are available for delivery according to the suburbs as follows:
|Atlantic Seaboard||Monday, Tuesday, Thursday, Friday|
|Cape Flats||Deliveries not applicable|
|City Bowl -Foreshore||Monday, Tuesday, Thursday, Friday|
|Helderberg – Somerset West /Muizenburg||Deliveries not applicable|
|Northern Suburbs – Durbanville||Tuesday and Thursday|
|Milnerton/century city/Parklands/Montague Gardens||Saturday|
|Southern Suburbs – Claremont||Wednesday|
|Parow/Plattekloof/Monte Vista/Welgelegen||Tuesday and Thursday|
|Hout Bay||Deliveries not applicable|
The sale and delivery of liquor is subject to national and provincial laws. Accordingly we may not accept orders for delivery of liquor where this is prohibited. Alcohol purchases will require proof of age on delivery. If such proof is not supplied, your order may be cancelled.
On delivery, you will receive our tax invoice showing a summary of the items delivered. You or your authorised representative will be asked to sign a copy of the tax invoice to confirm receipt. For verification purposes, the person accepting delivery at the delivery address may be required to produce a form of identification. Any person other than yourself who receives the products at the delivery address is presumed to be authorised to accept delivery on your behalf.
Should no-one be in attendance at the time of delivery, the driver will keep the products and leave a notice. The driver will try to contact you to make new arrangements for delivery or collection. We reserve the right to charge an additional delivery fee should it be required. Our liability for any delay in delivery is limited to re-delivery at a later agreed time at no additional charge.
Returns & Refunds
If you are for any reason dissatisfied with any item purchased online, you may return it to any store within 60 days of purchase for a full refund, replacement or exchange, provided you have the original tax invoice, and it is in a saleable condition.
If for any reason you would like to cancel an order this may be done upon delivery but we reserve the right to charge the delivery fee applicable for the whole order. This applies for partial return of an order.
Risk and Ownership
Risk in the products shall pass to you or your authorised representative on delivery. We will retain ownership of the products until payment is received in full.